Phone Repairs Technician diagnosing hardware defects, replacing smartphone components, and conducting quality control testing.

We are looking for a Repairs Technician to join our Phone Line Assembly group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

The jobholder is responsible for ensuring swap stock availability by conducting technical repair and testing of M-KOPA faulty products returned to the warehouse, including smartphones and other assorted accessories.

Key Responsibilities

• Carrying out component analysis of smartphones to identify defects or failure modes.
• Carry out the initial screening and quality checks of all M-KOPA faulty devices to identify product failure reasons.
• Carry out technical repairs of all M-KOPA devices using hand tools and power tools.
• Consistently advancing technical knowledge, especially with new product entry and discovery of new fault codes.
• Testing and inspecting products after repair to identify possible problems that could lead to future product failures.
• Product refurbishment and “making new” of all repaired products before dispatch to retail outlets.
• Maintaining equipment by performing regular maintenance checks, replacing parts, or performing repairs to repair equipment such as hand tools and power tools.
• Diagnosing problems with repair equipment and making recommendations for repair or replacement.
• Ensuring accurate data capture and tracking of all repaired units, fault codes, and resolutions on time.
• Conducting periodic cycle counts and monthly stock counts.
• Adhering to set Kaizen 6S principles.
• Meeting the daily set targets of repaired products per day to ensure the required swap stock is available.

Qualifications & Experience

• A Diploma in electronics engineering.
• 1 year of professional experience in electronics engineering with relevant repair experience.
• Ability to communicate technical information regularly, both verbally and in writing.
• Well-versed in the various systems, tools, and procedures used in testing & failure analysis.
• Experience in using, or a desire to learn, the required software.
• Good attitude towards acquiring new knowledge.
• Able to work under pressure and tight deadlines.
• Self-motivated and able to work independently
• Good Interpersonal skills.
• Hands-On experience working with embedded systems