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Applying for

Office Administrator/ Customer Service

Office Administrator/ Customer Service

Employer not specified

Customer Service & Support Full-time 1 - 2 years Nairobi Posted 11 hours ago

Job Description

ABOUT US

Inceptor Kenya: We are an Innovation Centre offering Tech–Solutions & Training in Kenya.

Inceptor helps businesses around the world to build skilled professional team quickly and cost-effectively through management of tech-solutions for companies in need of these talents to fulfil their growth needs.

Our Goal is solving the global tech-talent shortage by identifying the untapped brilliant talents; exposing them to learning opportunities at an elite level and placing them to work with partner companies looking for these talents as part of their team.


What We Do

  • Tech Solutions: We offer Tech Services including; Software & Mobile App Development, Cyber security, Graphic Design, Digital Marketing, Payment Integration, Networking, Computer & Mobile Repair Services.
  • Training: We offer one on one hands-on skills training in tech courses to equip you with tech skills aiming at building an eclectic community of developers, innovators and digital entrepreneurs.
  • Placement: After the training, we place our trainees for incubation and acceleration programs, and recommend them for job/internship placement or guide them to online work.
  • Mentorship: We offer free mentorship support for developers, innovators, digital entrepreneurs and freelancing through a network of mentors, investors and business coaches.


JOB RESPONSIBILITIES

Administrative
  • Design and implement company policies that promote a healthy work environment
  • Monitor and report HR metrics to the Leadership team
  • Coordinate our Performance Management process
  • Coach and develop management in line with our talent philosophy
IT Support
  • Provides IT supports training and orientation for new technology users.
  • Walk clients/ staff through solutions to solve problems. Demonstrates great customer service skills, listens carefully, and exercises patience.
  • Documents daily tasks. Training, and support sessions to inform the department and organization better regarding IT support needs.
  • Maintains records of hardware and software inventory.
  • Maintain essential operations including Training and Tech Services
  • Enable faster and smarter business operations
  • Partner with internal and external partners to communicate project status, activities and achievements.

REQUIRED QUALIFICATION

  • Diploma or a degree in Information Technology or any other Business other related field
  • At least Experience of 1 years in the same field preferably in the education sector
  • At least 1+ years of Proven work experience as a Administrative Operations
  • Aged 25-35 years
  • Excellent communication skills
  • Demonstrate analytical thinking and quick problem solution skills.
  • Experience with Help desk solutions will be an added advantage


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