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Position Summary

• Senior Manager, P&C Consulting leads the delivery of strategic human capital solutions and advisory services to optimize workforce performance. This role serves as a trusted advisor to leadership, driving organizational design, change management, and operational efficiency to align HR strategies with business growth.

Key roles and responsibilities:

Managing Engagements

• Plan and manage client engagements while providing quality work on the engagement.
• Provide technical knowledge, direction and training to the engagement team to produce quality deliverables on time and on budget.
• Manage engagements or projects to consistently achieve specific revenue and profit objectives and deliver designated engagement realization.
• Ensure the quality of deliverables exceed client expectations.
• Contribute to successful client oral presentations and industry round tables.

Business Development

• Develop and maintain relationships with decision makers at key clients.
• Contribute to proposal development efforts.
• Manage engagement risk and project budget.
• Generate revenue as per the allocated target to meet the team budget.

Team Development

• Support the development of strong delivery teams, from recruitment, mentoring, on job development and retention.
• Be valued by colleagues and direct reports as a team player and as a coach.

Personal Development

• Involvement in community and office initiatives.
• Contribute to thought leadership via at least three activities e.g. articles and speaking at events.
• National / local training instructor.
• Ensure continuous learning through compliance to Continuing Professional Development (CPD) hours.

Risk Management

• Ensure 100% compliance to Quality and Risk Management Policies, Standards and Procedures.
• Participate in Quality Performance Reviews (QPR).

Practice Management

• Be responsible for WIP management.
• Ensure fees are billed in line with project milestone in engagement letters.
• Drive accurate projections.
• Leverage on client relationship and work with team members to ensure collections are done in line with agreed timelines.
• Ensure projects are accurately priced to minimize write offs.
• Ensure delivery teams are appropriately supervised, coached and supported to ensure no write off.

Academic/ Professional qualifications and Experience

• Master’s degree in Human Resources Management, or related relevant degree.
• Must have Professional certifications/Membership – IHRM, SPHRi, PROSCI, Digital HR etc.
• Minimum of 12 years of experience in management consulting.
• Domain Expertise: Proven track record of various HR solutions with Subject Matter expertise in minimum 3 key solutions e.g.; Change Management, Target Operating Model (TOM) design, Strategic Workforce Planning, Leadership Development, Organisation Design, Digital HR etc
• Hands-on experience of financial budgeting, planning and managing
• Demonstrated track record of quality work, project management and productive team interactions.

Technical competencies & Personal attributes:

Demonstrate and articulate KPMG values as well as proven capability in:

• Commercial & Leadership Skills: Proven ability to drive revenue growth, lead complex proposal development, manage profitable client engagements, advise C-suite executives, oversee strategic client portfolios, and leverage strong commercial acumen and networking capabilities to deliver business growth.
• Market Intelligence: Demonstrate commercial awareness with sound knowledge of matters affecting the market.
• Proven experience in developing and executing business growth strategies that drive revenue, market expansion, and sustainable organizational success.
• Financial Management Skills: Proven experience in financial budgeting, forecasting, planning, and management,
• Enthusiastic approach to work, coupled with strong management and supervisory capabilities.
• Compliant with the KPMG Code of Conduct, independence requirements, firm policies, and professional practice standards.
• Demonstrates strong communication, report writing, presentation, and stakeholder management skills, with the ability to build credible relationships and collaborate effectively across teams and client environments.
• Demonstrates resilience and tenacity, maintaining commitment and effectiveness in demanding situations.
• Pragmatic Problem-Solving Skills: ability to handle and resolve unstructured problems and provide effective solutions.
• Engagement Management Skills: Demonstrated ability to successfully manage multiple consulting engagements simultaneously, delivering high-quality outcomes while balancing client expectations and timelines.
• Operates effectively in multicultural environments and promotes diversity and inclusion.

We offer:

• An exciting opportunity to work with a Big 4 firm on cutting edge clients across Africa.
• Continuous learning and development.
• Exposure to multi-disciplinary client service teams.
• Unrivalled space to grow and be innovative.
• Opportunity for international travel.

Job Overview/Summary

Focused on Program Data and Analytics technology support, the Software Developer-Analyst is a member of the team responsible for developing, implementing, and supporting IRC’s global technology tools and platform for the organization and analysis of the data generated by these products. This includes CommCare, Microsoft PowerApps, Microsoft Power BI, and Microsoft SQL Server Azure based data warehouse. Working in partnership with staff at various levels and locations, the Software Developer Analyst performs a key role in analyzing, developing, and improving tools and processes contributing to the successful rollout of the Technology for Measurement products.

Specific tasks include data platform development, support, configuration, technical assistance and issues routing, second line help desk support, and participation in setting standards for processes, data quality, security, and systems configurations.

Key Responsibilities

Software Development

• Work with the CRRD MEAL and Program teams and other stakeholders in requirements gathering and analysis to inform development or improvement of measurement technology products.
• Support the development and rollout of organization-wide dashboard products including Annual Statistics and Program Indicator Dashboards in close collaboration with the METAL Unit MEAL teams and sector subject-matter experts.
• Develop and improve Power Platform applications and other low-code/no-code data platforms to support program data within the IRC.
• Participate in the design, implementation, and operation of data quality processes as they apply to the technology for programs data products.
• Develop technical documentation of technology for program products such as user guides, setup manuals etc. for the implementation team and end users.
• Develop and maintain technology development standards and guidelines to inform best practices in technology for program products development.
• Ensure adherence to developed standards and guidelines as well as IRC-wide guidelines, standards, and processes, including information / data security policies.
• Provide technology training to business teams, deployment teams and end users on developed data products.
• Support standards for data protection, confidentiality and data security for the technology systems and collaborate with key teams in IT security and protection teams for guidance as needed.
• Review and analyze software requirements and convert these into estimated developer tasks.
• Any other duties as assigned by the supervisor.

Data Analysis

• Work with the CRRD MEAL and program teams and other stakeholders to understand and document data analysis requirements and subsequently,
• Lead the design and development of DataMarts, multi-dimensional cubes and ad-hoc persistent tables to facilitate analysis and development of IRC global dashboards.
• Training of data analysts and other staff on the use of the BI DataMarts and multi-dimensional cubes to support development of Power BI dashboard using data stored in the IRC data lake house.
• Develop and maintain data and metadata definitions, documentation and versioning.

Technology Support

• Provide Tier-2 and Tier-3 support emerging from Countries and Regional Technology support team for the measurement technology products rolled out.
• During piloting and rollout, provide training and hyper-support on measurement technology products in close collaboration with the regional technology teams.
• Systems analysis support of data engineering and architecture teams in converting business requirements into technology deliverables.

Qualifications

• At least five years of experience working in technology domain to develop and rollout data platforms for programs – out of which, at least three years of experience developing, implementing, and supporting CommCare applications and Microsoft Power BI dashboards for large and complex programs.
• Experience in public sector programming, and M&E specific technology tools
• Ability to effectively communicate in English both in verbal (i.e., day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications.
• Strong analytic curiosity and innovative problem-solving skills using a system thinking approach.
• Demonstrable ability to work both independently and in a dynamic, cross-functional team structure.
• Demonstrable ability to establish and maintain working relationships across all departments and levels of the organization.

Preferred Skills

• Develop, customize, automate and manage ETLs and other data integration tools including using azure integration services, data factory and SQL server Integration Services in accordance with the IRC data lake house design and architecture.
• Experience working with enterprise grade systems implemented in multiple departments and countries to collect, store, and visualize data specifically CommCare and PowerBI or similar.
• Advanced level experience of MS Excel including developing macros and consolidating data from multiple Excel spreadsheets.
• Experience working with Microsoft T-SQL, Azure SQL Server, Data Factory, SSIS/other ETL tools, data modeling and data factory and warehouse development.
• Experience providing support for enterprise-level platforms with significant numbers of users across global time zones and varying IT infrastructure.
• Strong experience with mobile data collection and/or case management using CommCare and the Microsoft Power Platform (PowerApps, Power Automate and Power Flow)
• Experience with enterprise data architectures, integration, and master data management
• Direct experience implementing programs or M&E in an international NGO context.
• Ability to speak, read and understand one other language including French, Spanish and/or Arabic is a strong advantage.

Phone Repairs Technician diagnosing hardware defects, replacing smartphone components, and conducting quality control testing.

We are looking for a Repairs Technician to join our Phone Line Assembly group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

The jobholder is responsible for ensuring swap stock availability by conducting technical repair and testing of M-KOPA faulty products returned to the warehouse, including smartphones and other assorted accessories.

Key Responsibilities

• Carrying out component analysis of smartphones to identify defects or failure modes.
• Carry out the initial screening and quality checks of all M-KOPA faulty devices to identify product failure reasons.
• Carry out technical repairs of all M-KOPA devices using hand tools and power tools.
• Consistently advancing technical knowledge, especially with new product entry and discovery of new fault codes.
• Testing and inspecting products after repair to identify possible problems that could lead to future product failures.
• Product refurbishment and “making new” of all repaired products before dispatch to retail outlets.
• Maintaining equipment by performing regular maintenance checks, replacing parts, or performing repairs to repair equipment such as hand tools and power tools.
• Diagnosing problems with repair equipment and making recommendations for repair or replacement.
• Ensuring accurate data capture and tracking of all repaired units, fault codes, and resolutions on time.
• Conducting periodic cycle counts and monthly stock counts.
• Adhering to set Kaizen 6S principles.
• Meeting the daily set targets of repaired products per day to ensure the required swap stock is available.

Qualifications & Experience

• A Diploma in electronics engineering.
• 1 year of professional experience in electronics engineering with relevant repair experience.
• Ability to communicate technical information regularly, both verbally and in writing.
• Well-versed in the various systems, tools, and procedures used in testing & failure analysis.
• Experience in using, or a desire to learn, the required software.
• Good attitude towards acquiring new knowledge.
• Able to work under pressure and tight deadlines.
• Self-motivated and able to work independently
• Good Interpersonal skills.
• Hands-On experience working with embedded systems

Billing Accountant managing billing operations and revenue management, requiring a Bachelor’s degree in IT or Finance with 3-5 years experience managing technical billing systems, in a telecommunications/technology environment, on-site role.

ROLE PURPOSE

• The Billing Accountant plays a critical dual role bridging IT system administration and financial operations. This role ensures billing accuracy, network-to-billing data integrity, and automated invoice processing. The ideal candidate leverages solid IT system knowledge, ERP expertise, and core accounting principles to optimize billing workflows, maintain system integrations, and minimize revenue leakage.

Key Responsibilities

Billing Operations & Revenue Management

• Generate, verify, and process customer invoices using automated billing workflows, ensuring pricing matches active contract terms.
• Perform pre-billing validation and configure new customer accounts in the billing engine.
• Process prompt service terminations and disconnected circuit updates in the system to ensure immediate billing stops and adherence to notice periods.
• Issue credit notes and Service Level Agreement (SLA) rebates through authorized system approval workflows.
• Support proper revenue recognition in alignment with IFRS standards by reconciling billed system revenue to the General Ledger
• Support month-end and year-end closing activities.

IT Systems & Data Integrity Management

• Maintain, configure, and troubleshoot specialized billing systems, ERP applications (e.g., MS Dynamics, PRISM, Sage Accpac), and Electronic Tax Register (ETR) integrations.
• Conduct routine system integrity checks and data updates to monitor unbilled revenue and prevent system sync failures.
• Audit data synchronization between active network infrastructure/circuits and billing software to ensure accurate service metering.
• Collaborate with internal IT teams and software vendors (e.g., Accpac, ETR support) to implement system enhancements, automation initiatives, and bug fixes

Accounts Receivable & Financial Reconciliation

• Conduct monthly revenue, deferred revenue, and provision reconciliations.
• Prepare product-level Profit & Loss (P&L) schedules and margin analysis reports.
• Collaborate with the Accounts Receivable team to investigate billing disputes, resolve invoice discrepancies, and support collection efforts.
• Prepare audit schedules and provide system event logs/documentation for internal, external, and tax audits.

Tax Compliance & Process Automation

• Ensure automated invoice generation complies with local tax regulations (VAT, Excise and other related taxes
• Continuous evaluation of billing workflows to automate manual processes and optimize cycle times.
• Participate in system enhancements and automation initiatives.
• Identify opportunities to improve billing efficiency and accuracy.

Key Performance Indicators (KPIs)

• System-to-network data reconciliation accuracy rate.
• Invoice generation speed and billing cycle turnaround time.
• Reduction in billing errors and dispute resolution turnaround time.
• System uptime and integration integrity between ERP, billing software, and ETR.
• Compliance with IFRS revenue recognition and statutory tax requirements.

Qualifications & Experience

Primary / Technical Qualifications (IT Bias)

• Education: Bachelor’s Degree in Information Technology, Business Information Systems, Computer Science, Data Analytics, or a related technology field with a minor/focus in Accounting or Finance. (Candidates holding a Bachelor’s in Accounting/Finance with strong, demonstrable IT/ERP administration expertise will also be considered).
• System Knowledge: Advanced proficiency with ERP billing modules (e.g., MS Dynamics 365, PRISM, Sage Accpac) and automated billing engines.
• Technical Skills: Strong understanding of database structures, system integration protocols, basic SQL/querying for reconciliation reporting, and advanced MS Excel skills.
• Experience: 3–5 years of experience managing technical billing systems, finance systems operations, or ERP billing modules within a tech-driven enterprise.

Secondary / Financial Qualifications

• Accounting Knowledge: Solid understanding of core financial accounting principles, General Ledger structures, IFRS 15 revenue recognition, and statutory tax compliance (VAT/ETR).
• Professional Certification: CPA 2, ACCA, or relevant software/ERP certifications (e.g., Microsoft Certified Systems Analyst/ERP) are a distinct advantage.

Skills & Competencies

• Technical Problem-Solving: Ability to identify and resolve system interface errors, data mismatches, and software glitches.
• Analytical & Reconciliation: Expertise in cross-referencing high-volume system data against general ledger entries.
• Communication & Collaboration: Skill in translating technical billing issues to non-technical finance teams and vendor support partners.
• Detail-Oriented & Methodical: Precision in auditing automated rules, contract rates, and billing logic.

Preferred Industry Experience

• Telecommunications / Internet Service Providers (ISPs)
• Technology / Software as a Service (SaaS)
• ERP System Vendors or Shared Service Centers

Casual Commis Chef preparing high-quality dishes and supporting kitchen operations, requiring previous experience as a Commis Chef with a culinary degree and knowledge of food safety, in a luxury hospitality environment, on-site role.

About the Role

• We are seeking a talented and motivated individual to join our culinary team as a Commis Chef within a luxury 5-star hotel environment. The ideal candidate will have a passion for culinary excellence, a strong foundation in theoretical and practical kitchen operations, and a commitment to delivering memorable dining experiences to all guests.

Key Responsibilities

Food Preparation:

• Assist in the preparation of high-quality dishes under the guidance of senior chefs.
• Follow recipes, portion controls, and presentation specifications to ensure consistency.

Inventory Control:

• Receive and inspect ingredients to ensure freshness and quality.
• Assist in the proper storage and organization of all food items in accordance with health and safety standards.

Cooking Techniques:

• Develop skills in various cooking techniques.
• Work with different kitchen equipment and tools to enhance culinary proficiency.

Team Collaboration:

• Work closely and communicate efficiently with the kitchen sections to ensure a smooth workflow during service.
• Manage designated stations in the kitchen, ensuring all components are ready for service.

Quality Control:

• Assist in maintaining high standards of food quality, taste, and presentation.
• Strictly follow recipes and cooking techniques provided by the executive and sous chefs.
• Participate in instructional trainings, tastings, and evaluations to refine culinary techniques.

Cleanliness and Sanitation:

• Adhere to proper hygiene and sanitation practices, including regular handwashing and wearing appropriate protective gear.
• Contribute to the cleanliness of the kitchen, equipment, and workspaces.

Menu Development Support:

• Provide support in the development and execution of new menu items and special dishes.
• Contribute creative ideas to enhance the overall dining experience.

Adaptability:

• Adapt to changes in the kitchen environment and respond positively to feedback and constructive criticism.
• Demonstrate a willingness to learn and grow in the culinary field.

Requirements

• Previous experience as a Commis Chef in an upscale hotel or fine dining restaurant is preferred.
• Culinary degree, diploma, or equivalent culinary training.
• Strong knowledge of culinary techniques, food safety, and sanitation practices.
• A keen eye for detail and meticulous execution of outlined recipes.
• Ability to stand for extended periods and lift up to 25 kilograms.
• Ability to work efficiently in a high-pressure, fast-paced environment.
• Basic knowledge of food safety and sanitation practices.
• Excellent teamwork and communication skills.
• Flexibility to work evenings, weekends, and holidays as per the business needs.

Branch Manager steering branch performance and business growth, requiring a Bachelor’s degree in Business with 5+ years experience in banking/microfinance and 2+ years in a supervisory role, in a banking/microfinance environment, on-site role.

Reporting to the Relationship Manager – Business Development (Zonal Leader) the Job holder will be responsible for steering the Branch into high level of performance through proper people management strategies, high business generation, people management and championing a customer-centric culture at the Branch.

Key Duties & Responsibilities

• Take the leadership role at the Branch and mentor the Branch staff towards the achievement of the Banks’ Mission, Vision and the Banks’ Strategic Objectives.
• Ensure achievement of set targets in Customer Service, Customer Retention, Deposits growth, growth in quality Loan Portfolio.
• Develop and maintain critical relationships at the Branch to enhance business Development
• Enhance relationships with SME’s, High Net worth Individuals, Churches and Institutions to grow business.
• Maintain a balanced portfolio on Church, SME, and Retail and Corporate deposits.
• Implement strategies on penetration of business segments, markets and sectors.
• Ensure growth of non-funded income business including transactional, alternate and direct banking business.
• Responsible for supervision of SMEP activities in the Branch to ensure that they are carried out in accordance with the laid down procedures and policies
• Ensure staff productivity is maintained through support, mentorship, and TAT and customer service.
• Ensure compliance with both internal and external regulatory requirements.
• Working closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with Business.
• Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls

Key Qualities, Competencies& Experiences

• Must be a practicing Christian who lives and upholds Christian values, with a passion to serve
• Minimum of 5 years’ experience in Banking Micro Finance, 2 of which must have been in a supervisory or managerial position in a Microfinance or Commercial Bank.
• Good people Management skills and proven ability to achieve results through others
• Have excellent negotiation, sales and marketing skills
• Strong customer service skills
• Excellent report writing and presentation skills.
• Self-driven, results-oriented individual with a positive outlook
• Must have a clear focus on high portfolio quality and business profit
• Able to get on with others and be a team-player with excellent interpersonal skills

Qualifications

• A Bachelor’s degree in any Business-related field
• Professional qualifications in Credit Management (CCP) and/or Diploma in Banking will be an added advantage
• Adept in ICT, and working knowledge of T24 will be an added advantage

Description:

Responsible for maintaining and repairing medical equipment, conducting equipment inspections, supporting installation, and ensuring healthcare technology operates safely and efficiently. Requires a relevant qualification in Biomedical Engineering or a related field. The position is based in Nairobi and requires on-site work.

About the Role

We are seeking a Biomedical Equipment & Clinical Technology Specialist to support the safe, efficient, and reliable operation of biomedical equipment, laboratory systems, imaging/X-ray systems, mobile clinic equipment, and clinical technology across Zuri Health’s operations and partner facilities.

Key Responsibilities:

• Install, inspect, calibrate, maintain, troubleshoot, and repair biomedical and clinical equipment.
• Support laboratory, diagnostic, imaging/X-ray, patient monitoring, sterilisation, and mobile clinic equipment.
• Ensure compliance with equipment safety, quality, infection prevention, and service standards.
• Diagnose equipment faults and coordinate repairs with vendors, clinical teams, laboratories, and partner facilities.
• Provide technical support for virtual care, remote monitoring, and digital health platforms.
• Ensure reliable laboratory equipment, interfaces, and test-result reporting workflows.
• Maintain accurate electronic records of equipment, maintenance, incidents, and corrective actions.
• Monitor equipment performance, downtime, utilisation, and risk indicators.
• Ensure compliance with biomedical engineering, maintenance, health services, and facility safety SOPs.

Qualifications:

• Bachelor’s Degree/HND in Biomedical, Clinical, Electrical/Electronic Engineering or related field.
• Minimum 2 years’ experience in biomedical equipment support within a healthcare setting.
• Professional registration/certification where applicable.
• Strong skills in equipment maintenance, calibration, troubleshooting, and safety.
• Experience with laboratory, imaging/X-ray, mobile clinic, or digital health equipment is an advantage.
• Proficient in English, Microsoft Office, and digital reporting tools.
• Strong communication, teamwork, problem-solving, and organisational skills.
• Self-driven, tech-savvy, and able to work independently with minimal supervision.

Description:

Responsible for coordinating supplies, monitoring inventory, processing orders, maintaining stock records, and ensuring timely availability of materials for operations. Requires a relevant qualification in procurement, supply chain management, logistics or a related field. The position is based in Nairobi and requires on-site work.

Purpose

Organize and control the aircraft spares in the warehouse to ensure spares are securely warehoused, handled and issued in accordance with airworthiness requirements and Kenya Airways Plc Quality standards to support schedule requirements of Kenya Airways and other operators.

Key Responsibilities

Aircraft Spares & Tools Management:

• Ensure proper warehousing and handling of aircraft spares and tools in compliance with airworthiness and company quality standards.
• Issue items as needed to support schedule requirements for Kenya Airways and other operators.

Access Regulation & Security:

• Maintain secure access to the stockroom in alignment with Maintenance Organization Exposition procedures to safeguard the integrity and security of the stored spares.

Inventory Management:

• Oversee inventory levels within the warehouse and utilize software systems (like OASES) to track stock, maintain accurate records, and conduct regular audits.
• Ensure stock accuracy of at least 98%.

Receiving & Inspection:

• Oversee the receipt of incoming shipments, checking for quantities, defects, and ensuring that all items meet quality standards and match purchase orders.

Storage & Organization:

• Manage the efficient organization of aircraft materials in the warehouse, ensuring easy access and effective use of space through appropriate shelving and labelling systems.

Distribution & Allocation:

• Coordinate the allocation and distribution of materials to various users or warehouses based on demand and production schedules, ensuring proper spares and tools are available for Kenya Airways and contracted airlines.

Safety & Compliance:

• Ensure the warehouse complies with safety regulations, including adherence to OEM guidelines (e.g., MSDS), proper handling of materials, and overall compliance with safety protocols.

Documentation & Reporting:

• Maintain records of inventory transactions, orders, and shipments, while generating reports to track trends and support decision-making processes.

Continuous Improvement:

• Actively identify and implement opportunities to enhance warehouse operations, optimize inventory practices, reduce costs, and improve overall efficiency

Skills

• Knowledge of KCAA/EASA and Company requirements preferred.
• Strong verbal and written communication skills
• Ability to meet deadlines and work well under pressure
• Ability to work on a shift schedule.

Qualifications

• Degree in Supply Chain management/Logistics/Business management/Commerce OR Diploma Supply Chain Management/ Logistics/Business Management and 5 years’ experience in aviation may be considered.
• An in-depth knowledge of Inventory and Supply chain management.
• Training in handling of Dangerous Goods will be an added advantage.
• Forklift certification and/or ability to successfully complete forklift training and operate machinery safely will be an added advantage.
• General knowledge of logistics, warehousing procedures and statutory regulations.
• Computer literacy, MRP proficiency.
• Minimum 2-year experience in a similar role within a Warehouse environment.

Additional Information

• Attention to Detail: Critical for managing inventory levels and ensuring accuracy in records and transactions.
• Organizational Skills: Essential for overseeing warehouse operations, ensuring proper storage and easy accessibility of materials.
• Problem Solving: To handle discrepancies, resolve issues with shipments, and optimize processes.
• Safety Awareness: Ensuring adherence to safety standards in both handling and storing materials.
• Communication & Coordination: Ability to liaise effectively with various stakeholders, including procurement, material planning, engineering