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About Turaco

Most people in Africa have never had insurance. We're changing that.

Turaco's mission is to free people from the fear of financial shocks. We build affordable, simple insurance into the everyday transactions people already make, partnering with banks, microfinance institutions, SACCOs, fintechs, telcos and other organisations serving emerging consumers.

Since launching in 2019, we've reached over 7 million customers across Africa and Asia. In 2026, Turaco ranked #29 on the Financial Times' Africa's Fastest Growing Companies list and won Innovation of the Year at the African Insurance Awards. We're proudly in the claims-paying business. We combine technology, innovation and genuine care to make insurance accessible and meaningful to millions of people.

About the Role

The Partnerships Success Lead is the steward of Turaco’s partnerships in Kenya, responsible for nurturing relationships, ensuring operational speed, process integrity, and exceptional partner communications, and making sure every partner experiences exceptional value from our collaboration.

This role is for someone who thrives on building trust, solving problems, and creating win-win outcomes.

Key Roles and Responsibilities

Partner Relationship Management & Growth

• Build deep, trusted relationships with partners at all levels, from senior executives to regional, branch and field teams.
• Serve as the primary liaison between Turaco and partners, ensuring smooth communication, transparency and consistent engagement.
• Build strong champions within partner organizations who understand, support and advocate for Turaco’s products and partnership.
• Conduct regular check-ins, field visits and partnership performance reviews, and use insights to identify growth opportunities.
• Take ownership of partner growth, including customer adoption, product uptake and Gross Written Premium performance.
• Coordinate successful partnership launches and product rollouts, and ensure partner challenges are resolved quickly through internal collaboration.

Partner Activation & Commercial Performance

• Work closely with Marketing and Commercial teams to plan and execute partner activations that increase awareness, adoption and customer engagement.
• Maintain strong visibility within partner branches and field operations and build relationships beyond head office.
• Identify training and product-knowledge gaps and coordinate refresher sessions where required.
• Track partner performance month-on-month, identify declines in GWP or uptake, and develop recovery plans for underperforming partnerships.
• Understand the gap between current performance and annual targets and identify upsell, cross-sell and expansion opportunities to close it.

Country Operations & Market Intelligence

• Act as a key point of contact for partners, underwriters, regulators and relevant industry groups in Kenya.
• Lead market intelligence, keeping the wider Commercial team informed on competitors, pricing, product innovation, new entrants, legislative changes and compliance hurdles.
• Identify new partnership opportunities and share relevant market intelligence with the Business Development team.
• Ensure partners are invoiced on time, payments are collected within agreed timelines, and any delays are proactively managed and escalated.
• Represent Turaco professionally and strengthen our reputation as a responsive, innovative and dependable partner in Kenya.

Partner Experience & Commercial Discipline

• Take ownership of ensuring partners receive a strong and consistent experience across Turaco.
• Work closely with Customer Experience, Claims, Operations, Finance, Technology, Product and Marketing to resolve partner issues quickly.
• Anticipate partner needs and potential problems rather than waiting for issues to be escalated.
• Maintain clear communication, deliver agreed commitments and continuously use partner feedback to improve our products, processes and service.
• Operates as part of one Revenue Centre where Business Development, Partnership Success and Marketing share responsibility for winning new business, growing existing partnerships and strengthening the partner and customer experience.

Success in this role will therefore not only be measured by maintaining strong relationships, but by how well those relationships grow, perform and create sustainable commercial value.

Knowledge, Skills, and Abilities

• Embody Turaco’s values: Push Boundaries, Work with Excellence, and Profound Respect for the Individual.
• Bachelor’s degree in Business, Economics, Finance, or a related field.
• 3–5 years of experience with organizations like Off-Grid Asset Finance companies, Micro-Finance Institutions (MFIs), tech-forward insurance companies, or high-growth asset finance startups.
• Fluency in English.
• Deep operational familiarity with financial inclusion, microfinance, agricultural networks, or mass-market fintech platforms.
• Exceptional interpersonal and communication skills, able to engage C-suite executives and frontline teams alike.
• Strong analytical and presentation ability, comfortable with data-driven storytelling.
• Highly collaborative, empathetic, and comfortable working across diverse teams and market environments.

You are the right person for this role if;

• You have held a similar role at the country level and worked closely with a central team to support account management.
• Possess and understanding of the MFI and financial inclusion models, mobile money ecosystems, and asset financing in Kenya.

Knowledge, Skills, and Abilities

• Live Turaco’s values – push boundaries, work with excellence, and have profound respect for the individual.
• Hold a bachelor’s degree in Business Administration, Finance, Operations Management, Economics, or a related field.
• Demonstrate three to five years of experience in B2B or Partnerships Management, especially within financial services.
• Possess a track record in process-driven operational control and account management roles.
• A highly collaborative team leader who can champion culture, has strong interpersonal skills, and the ability to inspire.
• Communicate and present effectively to stakeholders at all organizational levels.

Our Company Culture

At Turaco, our culture is defined by our values: 1) Pushing boundaries, 2) Working with excellence, and 3) Profound respect for the individual. If these values resonate with you, we encourage you to apply!

Turaco values diversity and inclusion in the workplace. We’re building a team where our differences enhance and strengthen us. We strictly prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Total Compensation & Benefits

We offer a competitive salary matched to experience, performance-based incentives, stock options, pension and healthcare, alongside an opportunity to contribute to one of Africa's growing insurtech companies.

Join us in making insurance accessible to millions more people.

ABOUT US

Inceptor Kenya: We are an Innovation Centre offering Tech–Solutions & Training in Kenya.

Inceptor helps businesses around the world to build skilled professional team quickly and cost-effectively through management of tech-solutions for companies in need of these talents to fulfil their growth needs.

Our Goal is solving the global tech-talent shortage by identifying the untapped brilliant talents; exposing them to learning opportunities at an elite level and placing them to work with partner companies looking for these talents as part of their team.

What We Do

• Tech Solutions: We offer Tech Services including; Software & Mobile App Development, Cyber security, Graphic Design, Digital Marketing, Payment Integration, Networking, Computer & Mobile Repair Services.
• Training: We offer one on one hands-on skills training in tech courses to equip you with tech skills aiming at building an eclectic community of developers, innovators and digital entrepreneurs.
• Placement: After the training, we place our trainees for incubation and acceleration programs, and recommend them for job/internship placement or guide them to online work.
• Mentorship: We offer free mentorship support for developers, innovators, digital entrepreneurs and freelancing through a network of mentors, investors and business coaches.

JOB RESPONSIBILITIES

• Design and implement company policies that promote a healthy work environment
• Monitor and report HR metrics to the Leadership team
• Coordinate our Performance Management process
• Coach and develop management in line with our talent philosophy

• Provides IT supports training and orientation for new technology users.
• Walk clients/ staff through solutions to solve problems. Demonstrates great customer service skills, listens carefully, and exercises patience.
• Documents daily tasks. Training, and support sessions to inform the department and organization better regarding IT support needs.
• Maintains records of hardware and software inventory.
• Maintain essential operations including Training and Tech Services
• Enable faster and smarter business operations
• Partner with internal and external partners to communicate project status, activities and achievements.

REQUIRED QUALIFICATION

• Diploma or a degree in Information Technology or any other Business other related field
• At least Experience of 1 years in the same field preferably in the education sector
• At least 1+ years of Proven work experience as a Administrative Operations
• Aged 25-35 years
• Excellent communication skills
• Demonstrate analytical thinking and quick problem solution skills.
• Experience with Help desk solutions will be an added advantage

Responsible for overseeing financial reporting, managing internal controls, ensuring regulatory compliance, reviewing financial statements, and strengthening financial processes.

Role Summary

• The Manager I, Reporting & Financial Controls will be responsible for maintaining a strong internal control environment across the Life Assurance business by implementing, monitoring and enforcing robust accounting and financial controls to safeguard Company assets and ensure financial accuracy. Working closely with key finance & business stakeholders, the role supports overall financial reporting and ensures the timely, complete, and accurate submission of key compliance and statutory returns.

Key Responsibilities

Internal controls

• Review and strengthen the financial controls framework across the Life business.
• Ensure timely and accurate ledger and sub-ledger reconciliations of premiums, claims, commissions, receivables, payables, reinsurance balances and intercompany accounts. Ensure that all reconciling items are investigated and adjusting entries posted.
• Lead the bank reconciliation effort for the Company and supervise the work of the bank reconciliation team, ensuring timely clearance of all reconciling items.
• Conduct periodic control assessments to identify potential control gaps, fraud risks, and operational inefficiencies
• Working together with the CFO, Head of Finance, and process owners, design practical and timely remediation plans for control deficiencies identified in audit findings. Track progress on resolution of matters raised by auditors and periodically update the leadership team.

Statutory Compliance

• Maintain and track the Company’s compliance schedule to ensure that all compliance obligations are met on a timely basis
• Ensure compliance with all applicable regulatory and statutory requirements including obligations to IRA, RBA, UFAA, PCF, and KRA
• Working closely with relevant departmental leads, ensure that all information required for compliance purposes is provided in a timely manner and handle/escalate instances of delay
• Support compliance with applicable tax laws including liaison with the tax team on matters such as corporation tax computations, withholding taxes, withholding VAT and any other taxes processed by the Finance Team.
• Keep abreast of all relevant laws, regulations, and industry standards and keep the Finance leadership team appraised on all regulatory change

Financial Reporting

• Working closely with the financial reporting team, support the preparation of accurate monthly, quarterly and annual financial reporting, including statements prepared under the IFRS 17 standard.
• Support monthly posting of general ledger journal entries into the financial system, and ensuring financial journals have been properly reviewed and approved.
• Where applicable prepare ad hoc reports and analysis on the financial statements and other areas of interest as maybe required by the Company
• Support the budget management process by reviewing LPOs and payment vouchers and ensuring that they are charged to the correct budget lines.
• Support the reporting team with the end of year audit process by preparing the required audit schedules and financial statements disclosures

Qualifications

• Bachelor’s degree in Finance, Accounting, Commerce or related field.
• CPA(K), ACCA or equivalent professional qualification.
• 7 to 10 years’ relevant experience, preferably within insurance or financial services sectors.
• Good understanding of Life Assurance accounting, IFRS 17 and insurance sector and other regulatory requirements.
• Strong financial controls, reconciliation, audit and risk management experience.
• Proficiency in financial systems, ERPs, and in the use of data analytics tools

Responsible for preparing financial reports, analysing data, reconciling accounts, maintaining accurate records, and supporting timely financial reporting.

Job Summary

• Reporting to the Manager II, Reporting, the Associate II, Reporting is responsible for all postings into the general ledger and supporting the preparation of periodic and annual financial statements. The role is also responsible for monthly departmental and branch reporting and analysis of company’s expenses per expense class, branch and department. The position is also responsible for the management of fixed assets, the review and approval of agent incentives and loans and contributes to the preparation of annual budgets.
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Key Responsibilities

Day-to-day operations and transaction processing

• Prepare and post journal entries into the General Ledger (GL) in accordance with the policies and procedures
• Process routine accounting entries generated by the policy administration system (ILMS) and the IFRS 17 calculation engine (Prophet).
• Execute day-to-day general ledger maintenance, ensuring proper dimensions set up and allocations.
• Assist the Reporting Manager in performing month-end and year-end financial closure, ensuring transaction cut-offs and postings adhere to agreed deadlines.
• Support payment approvals by reviewing posted payments, ensuring that all the payments are posted to the correct general ledger accounts and correcting all errors noted.
• Support the processing of tax obligations including the payment of VAT, corporate instalment tax, and any other tax obligations as may be required from time to time
• Responsible for all intercompany collections and ensuring that intercompany balances owed from related parties are collected in a timely basis.
• Responsible for reviewing and tracking of staff and FA loans and advances and ensuring prompt recovery as per the finance policy.
• Fixed assets accounting and management
• Manage the full lifecycle of company fixed assets, including recording additions, disposals, transfers, and monthly depreciation runs in the Fixed Asset Register (FAR) and posting these into the General Ledger.
• Coordinate and execute physical asset tagging across all branches, facilities, and head office departments.
• Plan, conduct, and reconcile periodic physical fixed asset verifications, investigating and resolving discrepancies between physical counts and register balances.
• Prepare comprehensive fixed asset movement audit schedules for internal and external auditors.
• Financial reporting & budgeting
• Assist the Reporting Manager in the production of monthly management accounts, analysing the reports ready for management presentation and analysis of the expenses per class per branch per month.
• Compile data required for budgetary planning, and assist the Reporting Manager in the preparation of the budget inputs and supporting budget variance reporting.
• Support the Reporting Manager in ensuring that subsidiary financial reports are prepared and translated into local currency in readiness for management presentation.

Other responsibilities

• Support the internal and external audit process.
• Evaluate and appraise loan applications submitted through the Agency channel, verifying borrower eligibility, documentation completeness, and adherence to established internal credit policies and risk thresholds prior to approval.
• Review and verify agency incentives and payments to ensure accuracy of such incentives and ensure that they reflect the achievement of agreed targets.
• Preparation of the annual financial statements for the ICEA LION Life Assurance Personal Retirement Scheme (PRS), ensuring that the reports are accurate, are in accordance with RBA guidelines.

Qualifications

• Bachelor of Commerce Accounting degree.
• CPA (K) or ACCA professional qualification.
• At least Five (5) years’ experience in a busy finance department, two (2) of which should be in a reporting role preferably in insurance or financial services.

CORE COMPETENCIES

• Ability to work under pressure and deliver timely results
• Strong team working skills
• An in-depth understanding of International Financial Reporting Standards. Experience with IFRS 17 standard will be an added advantage.
• Proficiency in financial systems, ERPs, and in the use of data analytics tools.
• Good communication skills
• Good customer relationship management skills (internal and external customers).
• Strong analytical ability.
• Attention to detail.
• Demonstrable problem-solving ability

Key Responsibilities

• Maintain hospital management systems (HMIS), hardware, networks, and internet connectivity.
• Provide timely technical support to staff across departments.
• Manage data backups, system security, and user access controls.
• Support CCTV, telephony, and printing infrastructure.
• Coordinate with vendors on system upgrades and maintenance.

Qualifications

• Degree/Diploma in IT, Computer Science, or a related field.
• 3–5 years of ICT experience, preferably in a healthcare setting.
• Hands-on experience in networking (LAN/WAN), Windows/Linux, and databases.
• CCNA or a similar certification will be an added advantage.
• Strong problem-solving and communication skills.

Job Description & Summary

• The Finance Business partner role serves as the strategic finance partner to leadership, converting financial, commercial and operational data into forward-looking insight and disciplined action. The role supports execution of line of service strategy, profitable growth, cash conversion, engagement economics and operational excellence across countries, business units and cross-border engagements.

Key Responsibilities

• Provide financial input into line of service (LoS) strategy, annual plans, budgets and forecasts at LoS, business-unit, country and cost-centre level.
• Maintain strategy and KPI tracker covering financial and operational priorities, and highlight exceptions requiring leadership intervention.
• Prepare clear weekly, monthly and quarterly management insight on net revenue, production, utilisation, realisation, engagement margin, CSS cost, direct costs, controllable margin and net income.
• Translate performance movements into business implications, options and recommended actions
• Undertake country, business-unit and thematic deep dives when requested by leadership.
• Analyse pipeline, secured work, win targets and win/loss trends by business unit, sector, country and priority account, working with the relevant functional owners.
• Support opportunity pricing and engagement budgeting, including recovery, margin, resourcing and cross-border commercial considerations.
• Coordinate finance input to bids and multi-country opportunities, escalating tax, legal-entity, exchange-control or policy matters to the appropriate specialists.
• Provide leadership with scenario analysis on revenue conversion, capacity, cost and margin implications.
• Act as the principal Finance adviser on project and contract setup, project budgets, billing arrangements, WIP valuation, provisions, adjustments and general NIC management.
• Monitor material engagements against commercial milestones and identify execution, revenue-recognition, margin, billing or recoverability risks requiring action.
• Drive timely and correct job-code opening for local and cross-border engagements, including coordination of Internal Firm Agreements and inter-territory billing with the responsible teams.
• Promote consistent accounting and reporting treatment across countries and business units.
• Provide disciplined oversight of billings, collections, debtors, WIP, ageing, provisions and write-offs, with transparent ownership and escalation.
• Analyse actual billings and collections against targets and distinguish timing issues, credit-term effects, tax deductions and genuine recoverability risks.
• Partner with leaders improve the engagement-to-cash cycle.
• Use dashboards and exception reporting to focus leadership attention on the most material balances and actions.
• Build effective working relationships with leadership, business-unit leaders, country Finance teams, Finance Centre of Excellence (COE’s), Shared Services and other IFS functions.
• Coordinate regional allocations, inter-territory balances, cost-centre structures etc.
• Apply finance policies, controls and approval requirements, and escalate complex or unusual transactions for specialist or leadership review.
• Support business reviews, network requests and leadership forums with complete, reconciled and decision-ready analysis.
• Identify opportunities to simplify, standardise and automate recurring finance processes and reporting.
• Present concise, audience-appropriate financial narratives to leaders, clearly separating facts, assumptions, risks and recommended actions.
• Constructively challenge the business where assumptions, targets or actions are not supported by available evidence.
• Provide practical guidance and periodic training individuals and teams on relevant processes, reports and commercial disciplines.
• Oversee and coordinate project-support activities within the assigned portfolio, maintaining clear hand-offs and service expectations.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics or a related discipline.
• Relevant professional qualification, such as CPA, ACCA, CIMA or equivalent is required
• At least 4 years of relevant financial management or business-partnering experience; professional-services experience is highly desirable.
• Demonstrated experience in budgeting, forecasting, management reporting, profitability analysis and working capital management.
• Experience supporting senior stakeholders across multiple business units or countries and coordinating cross functional actions.
• Working knowledge of engagement economics, revenue, WIP, debtors, provisions, utilisation and margin in a project-based environment.
• Advanced Excel and PowerPoint capability; experience with Oracle, EPM, dashboards or comparable finance and BI tools is desirable.
• Practical awareness of controls and the commercial, tax, legal and regulatory considerations affecting contracts and cross-border work, with appropriate reliance on specialists.

Key Responsibilities

The successful candidate will be responsible for:

Talent Acquisition & Workforce Planning

• Lead workforce planning and talent acquisition initiatives to ensure the Programme attracts, recruits and retains high-calibre talent aligned to current and future organisational needs.
• Oversee recruitment, selection, onboarding and probation processes while enhancing employer branding, candidate experience and recruitment effectiveness.
• Monitor labour market trends and workforce metrics to support strategic workforce planning and decision-making.

Talent Development & Organisational Capability

• Lead the implementation of performance management, learning and development, leadership development and succession planning programmes.
• Drive organisational capability assessments and implement interventions that strengthen employee performance, workforce readiness and leadership capacity.
• Develop and oversee career development, internship and graduate programmes that support sustainable talent pipelines.

People Systems, Digital Transformation & Innovation

• Provide strategic and functional leadership for HRMIS, Applicant Tracking Systems (ATS), Learning Management Systems (LMS) and other People & Culture technologies.
• Lead digital transformation initiatives that enhance process automation, employee self-service, operational efficiency and service delivery.
• Oversee system upgrades, enhancements, vendor relationships, user adoption and continuous improvement initiatives.

People Analytics & Workforce Intelligence

• Develop workforce analytics frameworks, dashboards and reporting tools that support strategic planning and evidence-based decision-making.
• Analyse workforce trends relating to recruitment, retention, learning, performance, engagement and diversity metrics.
• Ensure data quality, governance, integrity and compliance across People & Culture systems and records.

Organisational Development, Change Management & Inclusion

• Support organisational development and change initiatives through workforce analysis, talent interventions and leadership development programmes.
• Champion the integration of Gender, Diversity, Equity and Inclusion (GDEI) principles across recruitment, talent development and succession planning practices.
• Promote a culture of continuous learning, innovation and organisational effectiveness.

Governance, Compliance & Quality Assurance

• Ensure compliance with employment legislation, organisational policies, data protection requirements and recruitment governance standards.
• Review and strengthen talent management policies, procedures and controls to enhance effectiveness, accountability and service quality.
• Support internal and external audits relating to talent management, workforce data and People Systems.

Leadership & Stakeholder Engagement

• Lead, coach and develop staff within the Talent Management, People Systems and Analytics portfolio.
• Partner with departmental leaders to understand workforce requirements and deliver strategic people solutions.
• Collaborate across People & Culture functions and represent the department in organizational projects, committees and strategic initiatives.

Qualifications

Applicants must possess:

• A master’s degree in human resource management, Organizational Development, Business Administration, Industrial Psychology, Information Systems or a related field.
• A Higher Diploma in Human Resource Management or an equivalent professional qualification.
• Membership in good standing with the Institute of Human Resource Management (IHRM) or another recognized professional body, with a valid practicing certificate where applicable.
• At least eight (8) years of progressive experience in Human Resources or People & Culture functions, including talent management, organizational development and/or HR systems management.
• At least four (4) years of experience in a management role.

The Senior Claims Officer manages life insurance claims processing and policy assessments, requiring 4+ years of relevant insurance experience.

Key Primary Responsibilities

• Providing advice on making a claim and the processes involved
• Processing new insurance claims notifications
• Collecting accurate information and documents to proceed with a claim
• Analyzing a claim made by a policymaker
• Contacting service providers, a network of approved professionals and arranging for them to make repairs on the policyholder’s property
• Monitoring the progress of a claim
• Investigating potentially fraudulent claims
• Identifying reasons why full payment may not be made
• Ensuring fair settlement of a valid claim
• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals
• Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
• Handling any complaints associated with a claim
• Initiating legal recovery of monies paid out
• Maintaining good broker relations
• Keeping cost at a bare minimum
• Adhering to legal requirements, industry regulations and customer quality standards set by the company.
• Ensuring premiums are settled prior to claim processing.
• Liaising with the underwriting department for policy terms and endorsements.
• Advising on loss making/non-performing brokers.
• Ensuring that all enquiries by clients and or stakeholders are responded to promptly and appropriately.
• Ensuring that discharge vouchers are dispatched and settled as per the guidelines.
• Ensuring that records in respect of claims processed are available and maintained correctly for effectiveness in responding to policyholders’ queries.
• Regular briefing to the departmental manager and making consultations.
• Entering claims data to the system
• Assisting and train new staff on work procedures and company policies to ensure effective client service
• Participating in and contributing in meetings, discussions and consultations with other team members to ensure that all hindrances to job performance are addressed in good

Academic Qualifcations

• Bachelor’s degree in relevant field

Skills & Requirements

• TeamPlayer
• NegotiationSkills
• InterpersonalSkills
• InterpersonalandCommunicationskills
• Integrity

Professional Qualfications

• ACII/AIIK

Experience

• At least 4 years relevant experience in Insurance